FAQs

FAQs


1What is Soberlink?
Soberlink supports accountability for sobriety through a comprehensive alcohol monitoring system. Combining a professional-grade breathalyzer with wireless connectivity, the portable design and state-of-the-art technology includes facial recognition, tamper detection and real-time reporting to designated monitoring parties. With FDA 510(k) medical clearance, Soberlink is the trusted tool in family law, addiction recovery and workplace compliance. Soberlink proves sobriety with the highest level of reliability and accuracy to foster trust and peace of mind.
2Does Soberlink detect substances other than alcohol?
No. Currently, Soberlink only detects the presence of alcohol.
3What products contain alcohol?
Please see this list of products containing alcohol. This list does not include all products/medicines that contain alcohol. Consult a pharmacist for other items.
4What are Soberlink’s key advantages over other monitoring methods?
Since 2011, Soberlink has been the leader in real-time, remote alcohol monitoring. Below are a few of Soberlink advantages over other alcohol monitoring methods or devices.

Soberlink Advantages:
  • Two Device Options: Cellular (all-in-one) Device and Bluetooth Device
  • Real-time results from anywhere, anytime
  • Convenient and discreet compared to other devices or lab testing
  • 24/7/365 Identity Confirmation and robust tamper detection
  • Full service customer support team and compliance department
  • Advanced reporting that can fit any programs needs
5How accurate are test results?
The Soberlink Device contains a professional-grade fuel-cell sensor with a detection range of 0.000% – 0.400% BAC and accuracy level of +/- .005 BAC. The fuel cell that Soberlink uses is globally trusted and used for high-end workplace and law enforcement breath alcohol instruments. If you would like to learn more about the fuel-cell technology Soberlink uses, you can visit our fuel cell manufacturer’s website at www.dart-sensors.com
6Has Soberlink been challenged in court?
Yes. Soberlink has successfully testified, defended, and validated the accuracy and reliability of the Device in court hearings.
1How do I purchase Soberlink?
You can purchase a Device on the web store. Before you can start using the Device make sure you’ve signed an agreement before the device can be activated.
2What is the cost of the monthly monitoring?
Soberlink offers specific Family Law Programs, please visit these links for more details: Soberlink also offer the Soberlink Share Program.
1How does fuel-cell technology work?
The electrochemical fuel-cell sensor generates an electronic response that is proportional to the Breath Alcohol Concentration in the provided breath sample. The fuel-cell sensor is specifically designed for detecting alcohol. It does not respond to acetone or other substances that can be found in human breath.
2How do you know the right person is taking the test?
Soberlink’s system uses innovative Facial Recognition technology to verify the identity of the client during each breath test. Contacts can be enrolled to receive Alerts if the tester’s identity cannot be confirmed.
3If I don’t have cellular coverage, will the Soberlink Cellular Device work?
Queuing or storing is a feature that allows the Soberlink Cellular Device to store and later upload tests if there is a lapse in connectivity. For example, if a test is sent from an area without sufficient cellular coverage, the test will be time stamped and stored, then when cellular coverage is restored the test will be automatically uploaded to the Soberlink Web Portal. If real-time results are imperative for concerned parties, like child custody/family law monitoring, it is recommended that queuing/storing be disabled.
4Can I use Soberlink internationally?
The Soberlink Cellular Device only transmits data in the US. If you plan to travel outside of the US, you will need to purchase either the GSM Cellular Model or the Bluetooth Model; the Bluetooth model requires an iPhone.
5Does the Soberlink Cellular have any temperature restrictions?
For the most accurate results, breath tests should be taken in temperatures between 32°F and 122°F. If the test is attempted outside of this temperature range, the Soberlink Cellular Device will not send the test result and will display a warning that the Device is too cold or hot.
6Can artificial or compressed air be used to trick the Device?
Soberlink Devices are equipped with several proprietary technologies that are able to detect if a breath sample is consistent with the properties of human breath. If a breath sample is flagged as inconsistent with human breath, it will be reported to the specified Contacts.
7How often do Soberlink Devices need to be calibrated?
Even though the fuel-cell sensor can stay accurate for many years, it is recommended by Soberlink to exchange the device at 1,500 tests. All Soberlink Devices have an internal test counter that will begin to send Alerts to Clients as the Devices nears 1,500 tests.
8Does The Soberlink System allow for random testing?
No. Soberlink does not believe that random testing is the best way to use the system. Although random testing is the norm for urine testing, scheduled daily testing creates structure and accountability, while reducing testing anxiety. This can be especially important for people in early recovery.
9What’s the best way to prevent a false positive?
Avoiding incidental exposure to alcohol is simple – don’t eat, drink, smoke, or interact with products that might contain ethanol 15-20 minutes prior to testing. This is the same protocol used in road side sobriety testing. We also recommend rinsing out your mouth with water prior to testing. The Soberlink System is unique because it includes a Retest cycle. In the event of a positive test, the Client will be prompted to retest every 15 minutes until they are compliant. Incidental exposure to alcohol from things like mouthwash, should dissipate within 15 minutes and the retest should result in a compliant .00 BAC.
10What are normal elimination rates for a person?
Studies show elimination rates can vary dramatically from person to person. Even the same person can have varying absorption rates from day to day. Dr. Alan Wayne Jones, a top forensic toxicologist and researcher, found people fall in one of the following groups:

Group Type Expected Rate of Elimination (per hr.)
Slow elimination rate .008 – .012
Moderate elimination rate .012 – .015
Rapid elimination rate .015 – .025
Ultra-Rapid elimination rate .025 – .035
1How does the testing schedule work?
A “Scheduled” test is accompanied by a variable Test Window. A Scheduled Test can be submitted anytime within the selected Test Window – starting 15 minutes before the test time and ending after the selected variable testing time. Test Windows can be customized for 1-hour, 2-hour, 3-hour, or 4-hour durations.

For long-term use of the system, the suggested testing window is 2 hours. Once a Test Window is selected, it will apply to all scheduled tests for that particular Client. However, the Client can send a test at any time. If a test is submitted that was not scheduled through the web portal, it will be labeled as an “Unscheduled” test.
2How do the Client text notifications work?
In order to receive the text reminders, the Client must respond as prompted to the initial opt-in text message. Based on each scheduled Test Window, automated text messages will be sent to the Client’s mobile phone, reminding them that a scheduled test is coming up.

If the Client tests positive, or does not submit a test within the Test Window, a separate feature called “Alerts” will notify previously specified Contacts with automated email and/or text message notifications.
3What happens if a test result is positive?
In the event of a Non-Compliant test, the Soberlink Device will display a message for the Client to Retest in 15 minutes. If the Client is opted-in for text notifications, they will also receive a text on their mobile phone prompting them to retest. If additional Non-Compliant tests follow, the Client will continue the Retest cycle and be prompted via text message to Retest every 15 minutes until a compliant test is submitted, or 3 hours has elapsed. Contacts can be set up to receive immediate email and/or text Alerts following positive or missed tests.
4Is Soberlink covered by insurance?
Soberlink is not currently covered by major health insurance carriers, but the Soberlink System does qualify for Flexible Spending Arrangement (FSA Reimbursement). Please check with your employer about your FSA program.
1What is the difference between using the Share Program and using a Certified Provider?
The Share Program can be used by clients looking for accountability and want to share results with their Recovery Circle. The Share Program does not give web portal access to the Recovery Circle but they are setup to receive alerts and reports by email and/or text. Certified Providers have access to the Soberlink web portal, called Sober Sky, where they will have control of the clients’ testing schedule and who will be receiving results. Certified Providers are trained on the Soberlink System and are treatment professionals who generally provide other services for their clients including recovery coaching and other support services outside of monitoring the clients’ Soberlink results.
2What goes into being a Certified Provider?
Certified Providers are Addiction Treatment Professionals who are taught how to manage their own clients using the Sober Sky web portal. The Professional is trained on the system and best practices by a Business Development Representative. If you are a Treatment Professional and are interested in learning more about becoming a Soberlink Certified Provider, complete this form and a Soberlink representative will reach out to you.
1How will I know if a test has been submitted?
All involved parties will receive documentation of all testing activity, but the frequency and timeliness of the Report/Alert is dependent on the Plan that is chosen (i.e., Basic, Plus or Premium). Under Level 1, the Soberlink system will not track missed tests.
2How do I decide on the way Contacts should receive the test results?
Choosing the best Plan depends on the communication level between each parent and how well they are willing to work together for the safety of the child(ren). For lower risk situations the Basic plan should work which will provide the results the next morning. For Moderate and High risk the Plus or Premium plan should be chosen which allows real time test results.
3What is the difference between Level 1 and Level 2?
Level 1 is for one testing is only required during parenting time. Because parenting time scheduled are consistently changing the schedule is managed by the two parties. Level 2 is for situations that require daily testing 365 days a year. Testing times are managed by the Soberlink System, which sends reminder text messages for scheduled tests and documents missed tests.
4What is the recommended testing schedule for Level 2?
Best practices suggest that the Monitored Client submit the first test of the day shortly after waking and the last test of the day prior to preparing to sleep. If more than 2 tests per day are scheduled Soberlink will schedule them evenly spaced throughout the day.
5Can I use the detailed testing reports in court?
Yes, Soberlink has been proven in court since 2011. We started our business in criminal justice and have been represented in all 50 states.
1Who uses Soberlink for workplace compliance?
Soberlink has been used in many workplace programs, but more commonly used for License Professionals in recovery. Soberlink works with most of the Physician Health Programs in the U.S. as well as the major Airlines. Soberlink is commonly used as a more convenient and comprehensive testing method compared to random urine screens.
2How do I learn more Soberlink’s Workplace Compliance programs?
To learn more about Soberlink’s Workplace Compliance programs, fill out the form and a Soberlink representative will reach out to you.
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