Family Law Help Center

Help Center Links

Links to help you from start to finish, and everything in between.

Soberlink Support
Sign Up
Sign a Soberlink Agreement to get started
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Support Phone
Activate Device
Call us to activate your Soberlink device
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Support Download Report
Download Reports
Learn how to download monitoring reports
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Support Change Request
Change Requests
Update contacts, and make changes to your testing schedule
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Support Documents
Helpful Documents
View a list of all of our helpful support docs
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Call our support
Cancel Service
Fill out our deactivation form to cancel service
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Support FAQs
FAQs
View frequently asked questions
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Account Settings
Learn how to use the MySoberlink customer portal
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Soberlink Support
Sign Up
Sign a Soberlink Agreement to get started
view document
Support Phone
Activate Device
Call us to activate your Soberlink device
view document
Support Download Report
Download Reports
Learn how to download monitoring reports
view document
Support Change Request
Change Requests
Update contacts, and make changes to your testing schedule
view document
Support Documents
Helpful Documents
View a list of all of our helpful support docs
view document
Call our support
Cancel Service
Fill out our deactivation form to cancel service
view document
Support FAQs
FAQs
View frequently asked questions
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The Homepage of Soberlink
Account Settings
Learn how to use the MySoberlink customer portal
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A man watching his Soberlink results with his Border Collie dog
How to Videos
Watch how to submit a test and activate your device
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Contact our customer support team
Contact Us
Need something else? Contact our support team
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Contact Us

Experienced Support Team 
Committed to Helping You

Our Help Center takes the guesswork out of looking for specific materials and locating certain answers to questions. Scroll to learn more or contact our dedicated in-house support team for help.

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Email Support
support@soberlink.com 
For general customer support and billing questions
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Compliance
compliance@soberlink.com
For result interpretations, subpoenas, certified records, and testimony requests
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For Law Professionals
familylaw@soberlink.com
For family law professionals to get expert help and educational resources
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Phone Support
(714) 975-7200
For help from a real person (Monday through Friday)
Meaningful partners holding hands together
Sign Up

Soberlink requires a monitoring agreement and device purchase to get started. Go through our guided set up process to sign up today.

Get Started »Sign Agreement »
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Activate a Device

Call us at (714) 975-7200 to activate your Device. Your Device cannot be activated until a Monitoring Agreement has been signed.

Support Download Report
Download Reports

Learn how to easily download a PDF copy of your daily, weekly, or monthly reports.

Monitored Client Instructions »Concerned Party/Contact Instructions »
Support Change Request
Change Requests

Request to change monitoring Contact(s) information, testing schedules, and timezone information easily with the links below.

Add or Remove Monitoring Contacts »
Update Your Testing Schedule »
Only Available for the Level 2 - Daily Testing Program
Update Your Time Zone »
How to easily update your time zone without a Change Request

For all other change requests, please email support@soberlink.com

Support Documents
Helpful Documents

Learn more about Soberlink's prominent role in Family Law by reviewing the below accredited publication and other helpful documents.

Family Law Resource Book »
Family Law Client Trifold »
Admissibility Paper »Soberlink vs EtG »Alcohol Monitoring Plan »
Best Practices »
Sample Agreement - Level 1 »
Sample Agreement - Level 2 »
Legal Requests »Request Materials
Support Cancel Service
Cancel Service

Complete this form or send an email to support@soberlink.com to request deactivation. We will deactivate your Device once the request is received*.

Cancel Services
*Cancellation requests are subject to a processing period that may reach up to 2 business days following their submission. Early termination fees may apply.
Support FAQs
Frequently Asked Questions

Become an expert on remote alcohol monitoring technology, including court-admissibility. Find answers to common Family Law questions here.

Visit FAQ's »
How to Video Guides
How to Submit a Test on a Cellular Device
How to Submit a Test on a Cellular 2 Device
How to Set Up and Activate Your Soberlink Connect Device

Contact Us

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Monthly Client Report of the Connect Device
Request Materials
Our packet of helpful documents can help you or your client learn more about the benefits of Soberlink. Request to have one shipped to your home or office.
REQUEST MATERIALS

Contact Us

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Please complete the required fields before submitting.