Share Program Help Center

Help Center Links

Links to help you from start to finish, and everything in between.

Soberlink Support
Sign Up
Sign a Soberlink Agreement to get started
view document
Support Phone
Activate Device
Call us to activate your Soberlink device
view document
Support Download Report
Download Reports
Learn how to download monitoring reports
view document
Support Change Request
Change Requests
Update contacts, and make changes to your testing schedule
view document
Support Documents
Helpful Documents
View a list of all of our helpful support docs
view document
Call our support
Cancel Service
Fill out our deactivation form to cancel service
view document
Support FAQs
FAQs
View frequently asked questions
view document
The Homepage of Soberlink
Account Settings
Learn how to use the MySoberlink customer portal
view document

How to Video Guides

Contact Us

Soberlink Support
Sign Up
Sign a Soberlink Agreement to get started
view document
Support Phone
Activate Device
Call us to activate your Soberlink device
view document
Support Download Report
Download Reports
Learn how to download monitoring reports
view document
Support Change Request
Change Requests
Update contacts, and make changes to your testing schedule
view document
Support Documents
Helpful Documents
View a list of all of our helpful support docs
view document
Call our support
Cancel Service
Fill out our deactivation form to cancel service
view document
Support FAQs
FAQs
View frequently asked questions
view document
The Homepage of Soberlink
Account Settings
Learn how to use the MySoberlink customer portal
view document
A man watching his Soberlink results with his Border Collie dog
How to Videos
Watch how to submit a test and activate your device
view document
Contact our customer support team
Contact Us
Need something else? Contact our support team
view document

Experienced Support Team Committed to Helping You

Our Help Center takes the guesswork out of looking for specific materials and locating certain answers to questions. Scroll to learn more or contact our dedicated in-house support team for help.

Mail Icon
Email Support
[email protected] 
For general customer support and billing questions
Headset Icon
Phone Support
(714) 975-7200
For help from a real person
(Monday through Friday)
Handshake Icon
Certified Provider Support
[email protected] 
For treatment professionals to get expert help and educational resources
Meaningful partners holding hands together
Sign Up

Soberlink requires a monitoring agreement and device purchase to get started. Go through our guided set up process to sign up today.

Get Started »Sign Agreement »
Woman with Coffee
Activate a Device

Call us at (714) 975-7200 to activate your Device. Your Device cannot be activated until a Monitoring Agreement has been signed.

Support Download Report
Download Reports

Learn how to easily download a PDF copy of your daily, weekly, or monthly reports.

Monitored Client Instructions »Contact Instructions »
Support Change Request
Change Requests

Request to change monitoring Contact(s) information, testing schedules, and timezone information easily with the links below.

Update Your Time Zone »
How to easily update your time zone without a Change Request
Update Your Time Zone »Update Your Test Alert Configurations »

For all other change requests, please email [email protected]

Support Documents
Helpful Documents

Learn more about the Soberlink system as well as best practices with these helpful documents.

Consensus Paper »Soberlink vs. EtG »Case Studies »
Request Materials
Support Change Request
Cancel Service
Update Your Time Zone »

Complete this form or send an email to [email protected] to request deactivation. We will deactivate your Device once the request is received*.

Cancel Services
*Cancellation requests are subject to a processing period that may reach up to 2 business days following their submission. Early termination fees may apply.
Support FAQs
Frequently Asked Questions

Become an expert on remote alcohol monitoring technology. Find answers to commonly asked questions on this dedicated page.

Visit FAQ's »
How to Video Guides
How to Submit a Test on a Cellular Device
How to Submit a Test on a Cellular 2 Device
How to Set Up and Activate Your Soberlink Connect Device

Contact Us

Thank you! Your submission has been received!
Please complete the required fields before submitting.